Subject: [FIWARE-JIRA] (HELP-6595) [Fiware-lab-help] Problem in connection to the FIWARE Cloud
From: Help-Desk <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Tue, 17 May 2016 09:22:00 +0100 (BST)

From FIWARE JIRA - Main Help Desk ----

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Comments:

FW External User - Today 10:21 AM
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Comment by [email-masked] : 

Dear Henar, 

I'm afraid I don't know what you talking about. We are not using Spain2 node, we only are using Volos node. How to check if we are using the Spain2 infrastructure? 

BR, 
Hara

-

FW External User - Today 9:40 AM
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Comment by [email-masked] : 

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Content preview:  From FIWARE JIRA - Main Help Desk ---- Comments: Henar MuÃ±oz
   - Today 9:38 AM The issue has been emailed: \\ - Time sent: *17/May/16 9:38
   AM* - To: [email-masked]* - with subject: *(HELP-6595) [Fiware-lab-help]
   Problem in connection to the FIWARE Cloud * \\ [...] 

Content analysis details:   (4.7 points, 4.5 required)

 pts rule name              description
---- ---------------------- --------------------------------------------------
 2.3 FSL_HELO_BARE_IP_1     FSL_HELO_BARE_IP_1
 0.0 TVD_RCVD_IP4           TVD_RCVD_IP4
 0.0 TVD_RCVD_IP            TVD_RCVD_IP
 1.2 RCVD_NUMERIC_HELO      Received: contains an IP address used for HELO
-1.9 BAYES_00               BODY: Bayes spam probability is 0 to 1%
                            [score: 0.0000]
 2.3 FM_IS_IT_OUR_ACCOUNT   Is it our account?
 0.8 RDNS_NONE              Delivered to internal network by a host with no rDNS

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Henar Muñoz - Today 9:38 AM
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The issue has been emailed: \\
- Time sent: *17/May/16 9:38 AM*
- To: [email-masked]*
- with subject: *(HELP-6595) [Fiware-lab-help] Problem in connection to the FIWARE Cloud *
 \\

----
Hi
Your account [email-masked]  only has one VM in  Spain 2: Test-POI-1-29bde0. I cannot find the VM you are commenting. Could you check  if you are using Spain2 infrastructure?
Regards,
Henar

FW External User - Yesterday 10:24 AM
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Comment by [email-masked] : 

Dear Henar, 

The problem is still there, we have done what you said but didn’t fix it. 

The Test-POI-1-29bde0 account what is? We are using 3 VMs: Spago_agrenio, agrenioserver and pep proxy. 

BR, 

Hara

FW External User - Saturday 12:59 PM
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Comment by [email-masked] : 

Dear Hara,
can you please de-associate and re-associate the floating ip. If this does
not work detach the router-gateway from the external network and from you
subnet and delete it. Then recreate it and reattach the interfaces. If this
won't work either let us know and also provide the name of the router you
created.

Best Regards,
Ioannis Igoumenos

2016-05-14 12:50 GMT+03:00 Χαρά Κουτάλου <[email-masked]>:

> Dear fiware-lab-help team,
>
>
>
> We have some problems with the servers at the FIWARE Cloud, we can’t
> connect with the servers. We are using the following IPs: 194.177.207.116
> and 194.177.207.74
>
>
>
> Please, can you fix the problem or tell us what to do?
>
>
>
> Best Regards,
>
>
>
> Hara Koutalou
>
>
>

-- 

*Ioannis Igoumenos*Research Scientist, University of Thessaly, Centre for
Research & Technology Hellas

phone:+30-2421306070, ext: 406

E-mail: [email-masked]

<[email-masked]>

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Please, send your messages using the new domain ([email-masked]) instead of the old one.

------------------------
Issue id: HELP-6595
Description:
Dear fiware-lab-help team, 

We have some problems with the servers at the FIWARE Cloud, we can't connect
with the servers. We are using the following IPs: 194.177.207.116 and
194.177.207.74

Please, can you fix the problem or tell us what to do?  

Best Regards, 

Hara Koutalou

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain ([email-masked]) instead of the old one.
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